FAQ
1. WHAT PRODUCTS DOES BRIGHTON MISFIT SELL?
BRIGHTON MISFIT sells home fitness equipment and workout accessories for strength, core training, balance, mobility, and portable workouts.
2. WHERE DO YOU SHIP?
We ship only to valid delivery addresses within the contiguous 48 United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO military addresses, or international destinations.
3. HOW MUCH DOES SHIPPING COST?
Standard shipping is free.
Standard Shipping Cost: $0
There is no minimum purchase requirement for free standard shipping unless a different requirement is clearly displayed before checkout.
4. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
5. HOW LONG DOES DELIVERY TAKE?
Estimated carrier transit time is 3–6 business days after shipment.
The estimated total delivery time, including order processing, is 4–8 business days.
Delivery times are estimates and may be affected by weather, carrier disruptions, holidays, address problems, or other circumstances outside our reasonable control.
6. WHICH SHIPPING CARRIERS DO YOU USE?
Orders may be shipped through USPS, DHL, UPS, or FedEx.
The carrier depends on the destination, package specifications, service availability, and operational requirements.
7. HOW CAN I TRACK MY ORDER?
Tracking information will be sent to the email address provided during checkout when it becomes available.
Carrier tracking activity may take 24–48 hours after shipment confirmation to appear or update.
8. WHAT SHOULD I DO IF MY TRACKING HAS NOT UPDATED?
If tracking has not updated for more than 48 hours, contact info@brightonmisfit.com with your order number.
We will review the shipment information and assist with a carrier inquiry when appropriate.
9. WHAT SHOULD I DO IF MY PACKAGE APPEARS LOST?
Contact info@brightonmisfit.com with your order number and shipping information.
We will review the tracking details and work with the carrier. A carrier investigation may be required before a replacement or refund decision can be completed.
10. CAN I CHANGE OR CANCEL MY ORDER?
Contact info@brightonmisfit.com within 24 hours after placing your order to request a change or cancellation.
We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed after processing or shipment has begun.
Orders that have already shipped cannot be canceled.
11. CAN I CHANGE MY SHIPPING ADDRESS?
Contact info@brightonmisfit.com within 24 hours after placing your order if you notice an incorrect shipping address.
We will make reasonable efforts to update the address, but changes are not guaranteed after order processing begins. Once an order has shipped, BRIGHTON MISFIT cannot change the shipping address.
12. WHAT IS YOUR RETURN WINDOW?
Eligible returns may be requested within 30 days after delivery.
The 30-day return period begins on the carrier-confirmed delivery date.
13. WHAT CONDITION MUST A RETURNED PRODUCT BE IN?
The product must be unused, undamaged, clean, and in resalable condition.
It should be returned with its original packaging, accessories, manuals, components, and proof of purchase.
Products damaged through misuse, improper assembly, unauthorized modification, neglect, normal wear, or failure to follow product instructions are not eligible for a standard return.
14. HOW DO I REQUEST A RETURN?
Email info@brightonmisfit.com with your order number, the product being returned, and the reason for the return.
Include clear photographs of the product, packaging, and shipping label when relevant.
Do not send a product back before your return request has been approved and return instructions have been provided.
15. WHERE SHOULD I SEND AN APPROVED RETURN?
Once your return request has been approved, we will provide return instructions. Approved returns should be sent to the following authorized return address:
BRIGHTON MISFIT
BRIGHTON 22MISFIT GROUP INC
4907 Sycamore Ridge Ln
La Grange, KY 40031
United States
Do not send returns cash-on-delivery.
16. WHO PAYS FOR CHANGE-OF-MIND RETURN SHIPPING?
The customer is responsible for return shipping costs when returning a product because of a change of mind, ordering the wrong product, no longer needing the product, or personal preference.
We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.
17. WHAT SHOULD I DO IF MY ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT?
Contact info@brightonmisfit.com within 3 days after delivery.
Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when applicable.
For a confirmed damaged product, quality issue, or wrong item, BRIGHTON MISFIT will provide or reimburse the authorized return shipping cost.
Do not purchase return shipping before receiving instructions from us.
18. DO YOU CHARGE A RESTOCKING FEE?
No. BRIGHTON MISFIT does not charge a restocking fee.
Restocking Fee: $0
19. HOW LONG DOES A REFUND TAKE?
Approved refunds are issued to the original payment method and will be credited within 5 business days after approval.
Standard shipping is free, so there is no original standard shipping charge to refund.
20. WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY REFUND?
First, check with your bank, card issuer, or payment provider.
If the refund still cannot be located after BRIGHTON MISFIT confirms that it was issued, contact info@brightonmisfit.com with your order number.
21. DO YOU OFFER DIRECT EXCHANGES?
No. BRIGHTON MISFIT does not provide direct exchanges.
If you want a different product, return the eligible original product according to our Refund Policy and place a separate order for the desired product.
Product availability and price are not guaranteed while a return is being processed.
22. WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment methods available at checkout may include:
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Only the payment methods displayed during checkout are currently accepted.
23. WHAT CURRENCY DO YOU USE?
All prices and payments on brightonmisfit.com are displayed and processed in U.S. dollars unless otherwise stated.
Applicable sales tax, if required by law, will be calculated and displayed during checkout.
24. CAN I CHANGE THE PAYMENT METHOD AFTER PLACING AN ORDER?
The payment method for a completed order generally cannot be changed.
If you need to cancel the order and place a new order using another payment method, contact info@brightonmisfit.com within 24 hours. Cancellation is not guaranteed after processing begins.
25. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through authorized third-party payment providers using security measures intended to protect payment information.
BRIGHTON MISFIT generally does not directly receive or store your complete payment card number.
Do not send complete payment card information by email or through unsecured messages.
26. DOES BRIGHTON MISFIT CHARGE PAYMENT FEES?
BRIGHTON MISFIT does not add a separate payment-method surcharge.
Your bank, card issuer, digital wallet provider, or other financial service provider may charge its own fees. These third-party fees are not controlled by BRIGHTON MISFIT.
27. HOW IS MY PERSONAL INFORMATION USED?
Personal information may be used to process orders, authorize payments, provide tracking, arrange shipping, handle returns and refunds, respond to customer inquiries, prevent fraud, maintain website security, and comply with legal obligations.
Please review our Privacy Policy for complete information about data collection, cookies, disclosures, retention, and privacy rights.
28. HOW CAN I SUBMIT A PRIVACY REQUEST?
Email info@brightonmisfit.com with details about your request.
Depending on applicable law, you may have the right to request access, correction, deletion, or a portable copy of your personal information, or to opt out of certain targeted advertising or data-sharing activities.
We may need to verify your identity before completing the request.
29. HOW SHOULD I USE BRIGHTON MISFIT FITNESS EQUIPMENT SAFELY?
Read and follow all product instructions, assembly instructions, safety warnings, weight limits, and maintenance recommendations.
Inspect equipment before every use. Do not use equipment that is damaged, worn, incorrectly assembled, or missing components.
Consider consulting a qualified healthcare professional before beginning a new exercise program if you have an injury, medical condition, or health concern.
30. HOW CAN I CONTACT BRIGHTON MISFIT?
Store Name: BRIGHTON MISFIT
Legal Company Name: BRIGHTON 22MISFIT GROUP INC
Website: https://brightonmisfit.com
Email: info@brightonmisfit.com
Phone: --
Business Address: 4907 Sycamore Ridge Ln, La Grange, KY 40031, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Messages received outside customer service hours will be reviewed during the next available business period.