Refund policy
1. RETURN WINDOW
BRIGHTON MISFIT accepts eligible returns requested within 30 days after the order is delivered.
The 30-day period begins on the carrier-confirmed delivery date.
2. RETURN ELIGIBILITY
To qualify for a standard return, the product must be unused, undamaged, clean, and in resalable condition.
The product should be returned with its original packaging, accessories, manuals, components, and proof of purchase.
Products damaged through misuse, improper assembly, unauthorized modification, neglect, normal wear, or failure to follow product instructions are not eligible for a standard return.
3. HOW TO REQUEST A RETURN
Before sending a product back, email info@brightonmisfit.com with your order number, the product being returned, and the reason for the return.
If photographs are relevant to the request, include clear photographs of the product, packaging, and shipping label.
We will review the request and provide return instructions when the return is approved. Products sent without first contacting us may experience processing delays.
4. RETURN ADDRESS
Once your return request has been approved, we will provide return instructions. Approved returns should be sent to the following authorized return address:
BRIGHTON MISFIT
BRIGHTON 22MISFIT GROUP INC
4907 Sycamore Ridge Ln
La Grange, KY 40031
United States
Do not send a return cash-on-delivery.
5. CHANGE-OF-MIND RETURNS
Returns caused by a change of mind, ordering the wrong product, no longer needing the product, or personal preference are accepted when they meet the return eligibility requirements and are requested within 30 days after delivery.
The customer is responsible for the return shipping cost for a change-of-mind return.
We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, has a quality issue, or is different from the item ordered, contact info@brightonmisfit.com within 3 days after delivery.
Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when applicable.
For a confirmed damaged product, quality issue, or wrong item, BRIGHTON MISFIT will provide or reimburse the authorized return shipping cost.
Do not purchase return shipping for a damaged, defective, or incorrect item before receiving instructions from us.
7. RETURN INSPECTION
Returned products are inspected after arrival.
We will notify you whether the return has been approved or whether additional information is required. A return that does not meet the stated eligibility requirements may be declined or returned to the customer where permitted by law.
8. RESTOCKING FEE
BRIGHTON MISFIT does not charge a restocking fee.
Restocking Fee: $0
9. REFUND METHOD AND TIMING
Approved refunds are issued to the original payment method and will be credited within 5 business days after approval.
Standard shipping is free, so there is no original standard shipping charge to refund.
10. LATE OR MISSING REFUNDS
If you have not received a refund after we confirm that it was issued, first check with your bank, card issuer, or payment provider.
If the refund still cannot be located, contact info@brightonmisfit.com with your order number.
11. EXCHANGES
BRIGHTON MISFIT does not provide direct exchanges.
If you want a different product, return the eligible original product under this Refund Policy and place a separate order for the desired product.
Product availability and price are not guaranteed while a return is being processed.
12. ORDER CANCELLATIONS
Contact info@brightonmisfit.com within 24 hours after placing an order to request cancellation.
Cancellation requests are not guaranteed after processing or shipment has begun. An order that has already shipped cannot be canceled and must follow the standard return process.
13. NON-RETURNABLE ITEMS
Items outside the 30-day return period are not eligible for a standard return.
Used products, customer-damaged products, products missing essential components, and products altered after delivery are not eligible unless required by applicable law.
Gift cards, if offered, are not returnable except where required by law.
14. CONTACT INFORMATION
BRIGHTON MISFIT
BRIGHTON 22MISFIT GROUP INC
Website: https://brightonmisfit.com
Email: info@brightonmisfit.com
Phone: --
Address: 4907 Sycamore Ridge Ln, La Grange, KY 40031, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays