Shipping policy
1. SHIPPING DESTINATIONS
BRIGHTON MISFIT ships only to valid delivery addresses within the contiguous 48 United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO military addresses, or international destinations.
2. SHIPPING COST
Free standard shipping is provided on eligible orders shipped within our delivery area.
Standard Shipping Cost: $0
There is no minimum purchase requirement for free standard shipping unless a different requirement is clearly displayed before checkout.
3. ORDER PROCESSING TIME
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
4. TRANSIT TIME
Estimated carrier transit time is 3–6 business days after the order has been processed and shipped.
Transit time begins when the carrier accepts the package. It does not include order processing time.
5. TOTAL ESTIMATED DELIVERY TIME
The estimated total delivery time is 4–8 business days.
This estimate includes 1–2 business days for order processing and 3–6 business days for carrier transit.
Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, address problems, and other events outside our reasonable control may cause delays.
6. SHIPPING CARRIERS
Orders may be shipped through USPS, DHL, UPS, or FedEx.
The carrier used for an order depends on the destination, package specifications, service availability, and operational requirements. Carrier selection is not guaranteed.
7. ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided during checkout.
Carrier tracking activity may take 24–48 hours after shipment confirmation to appear or update. A temporary lack of tracking movement does not necessarily mean that the package has not shipped.
8. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
BRIGHTON MISFIT is not responsible for delays or additional costs caused by incomplete or incorrect information provided by the customer. Contact us within 24 hours if you notice an address error.
9. ORDER CHANGES AND CANCELLATIONS
Contact info@brightonmisfit.com within 24 hours after placing an order to request a change or cancellation.
We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed after processing or shipment has begun.
Once an order has shipped, the shipping address cannot be changed by BRIGHTON MISFIT.
10. DELIVERY DELAYS
If tracking has not updated for more than 48 hours or the order has not arrived within the estimated delivery period, contact info@brightonmisfit.com with your order number.
We will review the shipment information and assist with a carrier inquiry when appropriate.
11. LOST OR MISSING PACKAGES
If a package appears lost, contact us so that we can review the tracking information and work with the carrier.
A carrier investigation may be required before a replacement or refund decision can be completed. Customers may be asked to confirm the delivery address or provide additional information.
12. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery.
If an item arrives damaged, has a quality issue, or is different from the item ordered, contact info@brightonmisfit.com within 3 days after delivery.
Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when applicable.
For a confirmed damaged product, quality issue, or wrong item, BRIGHTON MISFIT will cover the authorized return shipping cost.
13. CONTACT INFORMATION
BRIGHTON MISFIT
BRIGHTON 22MISFIT GROUP INC
Website: https://brightonmisfit.com
Email: info@brightonmisfit.com
Phone: --
Address: 4907 Sycamore Ridge Ln, La Grange, KY 40031, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays